Moral and motivation report - Working with people in teams. Essay

moralistic and motivation answer for - Working with people in teams.TERMS OF REFERENCE==================I Amanda Robinson, supporter military group Manager with James Watt Hotel, countenance been asked by the Personnel Manager to submit a score on thesubject of Moral and Motivation indoors the organisation. This continueis a result of problems that have been highlighted by a overturesurvey conducted by an independent body. Report to be submitted by 28January 2003.PROCEDUREAfter studying the preliminary report I spent 2 weeks researching theproblem of Moral and Motivation within the hotel. My research took theform of observations and face-to-face interviews. Also researched werethe personnel records of staff within the hotel.My observations gave me insight into how staff interacted with eachother, management and our customers.Face- to- face interviews randomly selected from respective(a) departmentswithin the hotel gave me great insight into more detailed problems andgrievan ces felt by a number of staff.My reasoning for researching personnel records was to collectinformation on indicators of low moral such as level of absenteeism,level of grievances, incidence of complaints and the high level ofstaff turnover.FINDINGSThe following problems have been identified from the preliminarysurvey conducted by an independent body.* mental faculty believe they ar over movemented.* round believe pay is low.* Staff believe promotion prospects are poor.* Staff believe little/no training is given.* Staff believe they are not encouraged to air grievances.* Staff perceive a them and us attitude between them and management.* Staff believe communications are in truth formal.* Staff are concerned that they are not consulted when new investments/equipment is ordered.* An analytic thinking of customer complaints suggests unpleasant atmosphere miserable staff and poor answer throughout the hotel.The survey also revealed a wide cross-section of managerial styles.Some members of management were only concerned about getting workcompleted, with no regard to the eudaimonia of employees, some wereconcerned with only the welfare of employees with no concern for thestandard of work, and then a few were uncomplete concerned for theemployees or the standard of work.After spending 2 weeks conducting my have got rese... ...peak at length.It helps employees to unload problems and its believed that theemployee benefits psychologic every(prenominal)y. Outside agencies should be used togive the interviews to perish interviewer bias.EXIT INTERVIEWS- This is given when an employee is leaving theorganisation. This benefits the organisation as they receive a morehonest reply as the leaving employees feels he derriere speak more easily.This can provide essential information on moral and motivationproblems throughout the hotel.CONCLUSIONSimply by devising a few adjustment in our working procedures can havegreat impact on others. Simply by saying please and t hank you can lifta persons spirits. At the end of the solar day the loser is the hotel, ascustomers just wont return. It is vital to remember that all changesmust be on going and monitored to judge their effectiveness. Rememberthat a happy customer will tell only 3 people, whereas an stressedcustomer will tell nine other people. For the continued success ofthis organisation we cannot ignore these problems.For clarity on any aspect of this report please do hesitate to contactmyself, Amanda Robinson, Assistant Personnel Manager, ext 1888